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Free express shipping to the US!

Shipping & Returns

After your payment is verified we will process and ship your order within 24 hours, which does not include weekends or holidays. Orders placed throughout the week will be shipped the next business day. Engraved products will take 2 extra days to make, after which they will be shipped.

Shipping times and costs

All orders to the USA have free shipping. Shipping will generally take 2-3 business days but may take up to 5 if you live in a remote area.

Tracking

All our shipments to the USA are shipped with DHL Express, which includes tracking. You will receive a tracking message per email and/or mobile number. With DHL's On Demand Delivery (ODD) feature it is possible to manage the shipment easily. It is possible to change when, where and how the delivery will take place. It is possible to:

  • Change the delivery date
  • Deliver at a DHL Servicepoint
  • Change the delivery address
  • Allow delivery to neighbors / reception / security
  • Allow delivery without signature
  • Hold package until you return from your holidays (max 45 days)

Does shipping to the USA include customs charges and taxes?

Yes, for all orders under $800 customs charges and taxes are included. Additional fees may apply for orders over $800.

Refunds and exchanges

We hope that you are happy with everything that you buy from WoodWatch. If this is not the case you can get a refund or exchange of your purchase by contacting us. We have extended our free return policy - you can return your order within 45 days after receiving it. 

Once we receive the product back from you we will exchange or refund your purchase (excluding any shipping fees) within 10 working days.

Products that are personalized with engraving have a different return policy. The engraving price will not be refunded. Also, the shipping costs of the return will be the responsibility of the customer unless there is a manufacturing error or a product defect. In case you wish to exchange the watch and want to add engraving on the backplate of the new watch, you should pay for the engraving price. 

WoodWatch 2-year warranty

WoodWatch products  are warranted to be free from defects in material or workmanship for a period of no longer than 24 months.

Return shipping will be reimbursed up until $15 if the defect was reported to us within 90 days of the original order. Please send us a copy of the receipt of the shipment for reimbursement. 

Contact

Contact us on [email protected] for any questions or to start the return or exchange of a product.