After your payment is verified we will process and ship your order within 24 hours, which does not include weekends or holidays. Orders placed throughout the week will be shipped the next business day. Engraved products will take 2 extra days to make, after which they will be shipped.
All orders to the USA have free shipping. Shipping will generally take 2-3 business days but may take up to 5 if you live in a remote area.
All our shipments to the USA are shipped with DHL Express, which includes tracking. You will receive a tracking message per email and/or mobile number. With DHL's On Demand Delivery (ODD) feature it is possible to manage the shipment easily. It is possible to change when, where and how the delivery will take place. It is possible to:
Yes, for all orders under $800 customs charges and taxes are included. Additional fees may apply for orders over $800.
Any brand new WoodWatch can be returned for a full refund or exchanged for another product within 30 days of delivery.
Once we receive the product back from you we will exchange or refund your purchase (excluding any shipping fees) within 10 working days.
Products that are personalized with engraving have a different return policy. The engraving price will not be refunded. Also, the shipping costs of the return will be the responsibility of the customer unless there is a manufacturing error or a product defect. In case you wish to exchange the watch and want to add engraving on the backplate of the new watch, you should pay for the engraving price.
WoodWatch products are warranted to be free from defects in material or workmanship for a period of no longer than 24 months.
Return shipping will be reimbursed up until $15 if the defect was reported to us within 90 days of the original order. Please send us a copy of the receipt of the shipment for reimbursement.
Contact us on firstname.lastname@example.org for any questions or to start the return or exchange of a product.